Our Returns Policy
You can return any item you have ordered for a full refund within 30 days of purchase as long as they are in good condition (unused and undamaged) and with the original product packaging.
Please pack your item to return in suitable packaging (you can reuse the mailing bag if you like) to return your items to us. Peel the return address label off the packing slip that was enclosed with your order and apply the label to the parcel. Please put the packing slip in the package, note the item being returned and reason for return, then seal the package and take to the post office.
Royal Mail postage should only cost from around £3 to send but please remember to get a proof of posting just in case anything should go awry with the return as we cannot be held responsible and will not make a refund for goods that are not received back.
Should you not have a Return Address Label enclosed in your parcel, please return the package to
Please ensure that you enclose the packing slip with the returned items or make sure that the following details are enclosed:
- Name & address
- Contact telephone number & email address
- Your order number
- The item(s) you are returning
- The reasons for return
All returns will be inspected upon receipt and refunds processed once the process is complete. You will be notified by email/SMS that any refund has been processed and you should allow up to 4 working days for the refund to reach your account.
Your statutory rights are not affected.
For any further assistance please contact us via email at firstname.lastname@example.org or Facebook Messenger @vividbeach